FAQ
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Q.
When is EatAfro Restaurant Open?
- EatAfro Restaurant is opened from 0:00am to 6:00pm for same day delivery to your home.
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Q.
Can I Cancel my order?
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When we receive customer orders, we begin processing them immediately. And because we do not hold our own inventory and we only purchase from stores when customers place orders, as soon as customers pay for their orders, we start purchasing their selected products from the stores. The stores we buy from have a no-return policy so, we in turn, are unable to return any items customers purchase from us to the stores. Thus, once an order has been placed and paid for, EatAfro is unable to accept a cancellation of the order.
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How do I Pay for my order?
- We accept online payments from all major debit and credit cards as well as international Mastercard and Visa cards. We currently do not offer any payment on delivery options
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Will You deliver to my Area?
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If your preferred delivery address is not within our current coverage area, you may provide an alternative delivery address that is centrally located (perhaps your office or the home of a relative or friend that you visit frequently)
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Can I cancel my order?
- If you know that you will not be available for your order, we ask that you contact EatAfro’s Customer Service team as soon as possible so that the order can be cancelled. You can then replace your order on EatAfro for a more suitable future date and time.
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Q.
What happens if no one is home during my delivery window?
- In the event that no one is present for your delivery, your order will be returned to the store and cancelled in our system. To receive your order, you will need to log in to your account on EatAfro Market and replace the order for a future date and time.
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Q.
What measures are in place to ensure proper temperature control?
- Refrigerated and frozen items will be packed in special carriers to ensure that their safe temperatures are maintained. You can be assured that our drivers never will never be in transit for more than 45 minutes, ensuring safe temperature control for all of your groceries.
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Where is EatAfro Delivery currently offered?
- We currently deliver to customers who live within specific postal codes in the Ottawa/Gatineau Area.
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Q.
What is the EatAfro Delivery fee?
- The fee is $19.98 for picking, packing, and delivering your order. If you order more than $100, your fee is $9.99 and if you order more than $300 you have free delivery.
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Q.
Will you deliver to condos/buildings?
- Yes. We will deliver your groceries to your home, whether you live in an apartment/condo or a house. Where permitted, in an apartment/condo building, we will deliver to your suite. If that is not possible, you will be asked to meet the driver in the lobby of your building. We will not leave groceries with the concierge.
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Q.
Will you Ad Match grocery items?
- Yes, we will! We are happy to match any grocery competitor in your area that has an online flyer.
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Do I need to save a credit card on my account to place an order?
- No, but creating an account and saving your information makes checkout fast and easy. Please be assured that our website is secure and your credit card information is encrypted.
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When is the full amount of my order charged to my credit card?
- Your credit card is charged on the same day of your order is completed.
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Q.
Is there a cut-off time for ordering?
- Yes. The cutoff time for placing an order is 11:30pm ET the night before your scheduled delivery (where applicable).
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Is there a minimum order value to be eligible for EatAfro Delivery?
- Yes. Your total order must exceed $50 (before taxes and applicable fees).
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Q.
How far in advance can I place my order?
- You can place your order up to 21 days in advance.