Do I need to create an account to place an order?
To create an account and place an order, you will need to provide us with basic information, such as your name, address, telephone number and email address.
Do I need to save a credit card on my account to place an order?
No, but creating an account and saving your information makes checkout fast and easy. Please be assured that our website is secure and your credit card information is encrypted.
When is the full amount of my order charged to my credit card?
Your credit card is charged on the same day of your order is completed.
Will you Ad Match grocery items?
Yes, we will! We are happy to match any grocery competitor in your area that has an online flyer.
How far in advance can I place my order?
You can place your order up to 21 days in advance.
Is there a minimum order value to be eligible for EatAfro Delivery?
Yes. Your total order must exceed $50 (before taxes and applicable fees).
Is there a cut-off time for ordering?
Yes. The cutoff time for placing an order is 11:30pm ET the night before your scheduled delivery (where applicable).
Will you deliver to condos/buildings?
Yes. We will deliver your groceries to your home, whether you live in an apartment/condo or a house. Where permitted, in an apartment/condo building, we will deliver to your suite. If that is not possible, you will be asked to meet the driver in the lobby of your building. We will not leave groceries with the concierge.
What is the EatAfro Delivery fee?
The fee is $8.99 for picking, packing, and delivering your order.
Where is EatAfro Delivery currently offered?
We currently deliver to customers who live within specific postal codes in the Ottawa/Gatineau Area.
What measures are in place to ensure proper temperature control?
Refrigerated and frozen items will be packed in special carriers to ensure that their safe temperatures are maintained. You can be assured that our drivers never will never be in transit for more than 45 minutes, ensuring safe temperature control for all of your groceries.
What happens if no one is home during my delivery window?
In the event that no one is present for your delivery, your order will be returned to the store and cancelled in our system. To receive your order, you will need to log in to your account on EatAfro Market and replace the order for a future date and time.
Can I cancel my order?
If you know that you will not be available for your order, we ask that you contact EatAfro’s Customer Service team as soon as possible so that the order can be rescheduled or cancelled. You can then replace your order on EatAfro Market for a more suitable future date and time.
What happens if there are hazardous road conditions?
Everyone’s safety and well-being is our primary concern, and we would never do anything to put anyone in danger. If we are forced to cancel Grocery Delivery orders due to weather, we will contact you as soon as possible, and you will have the option of either cancelling your order or rescheduling for a later date.